A decade of recognition – ESTAS Best in Sector

Agency Express has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.

The ESTAS Awards, sponsored by Coadjute are powered by the ESTAS online customer review platform, which enables property firms to demonstrate the customer service standards they deliver for their clients.

The ESTAS Supplier Awards recognise supplier firms who have delivered the best customer experience to their respective agency, conveyancer or broker clients in 2022.  Now in their 13th year, the supplier categories have become an integral part of the annual ESTAS competition providing kitemark of excellence which is instantly recognisable by property firms and highlights a supplier’s commitment to quality service.  Only suppliers who use the ESTAS review platform are eligible for the awards. Reviews can only be completed by clients that have used the services of a supplier for a minimum of two months. The reviews are verified by ESTAS ensuring they provide a genuine guide as to the service performance of the supplier.

27 supplier firms have made this year’s shortlist across various product sectors.  A total of 30,000 review ratings were submitted by property professionals across the agency, conveyancing and broker sectors.

The winners will be announced by ESTAS Brand Ambassador Phil Spencer at the 20th annual ESTAS Awards on 20th October in London. Spencer said “the industry’s leading suppliers are instrumental in helping property professionals provide excellent service, they are an extension of that experience so the service they deliver is crucial, it’s therefore only right that ESTAS puts the spotlight on their efforts.”

Simon Brown Founder of the ESTAS Group said:

The best suppliers to the industry go out of their way to provide exceptional service and they should be recognised for that.  We understand that different types of products and services require different service levels so we highlight ‘Best in Sector’ suppliers as well as the overall Supplier of the Year. 

Dan Salmons, CEO at Headline Sponsor Coadjute added:

We are proud to work with ESTAS to bring together the very best agents, conveyancers, brokers and suppliers under one roof. This year’s theme of ‘Working Together Better’ could not be more apt for Coadjute – it is something we believe in passionately.   Our network seamlessly and securely connects the systems that agents, conveyancers and brokers use, enabling professionals to see progress and share documents, cut transaction times, and give even better customer service. We are therefore delighted to be supporting ESTAS and the whole property industry to celebrate the best service, and the benefits of working together.

Ben Brookes Agency Express Managing Director commented:

We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and this awards drives us to deliver excellence year on year. Thank you to all who continue to support us and to our team and network of franchise operators for their passion and energy.

ESTAS Best in Sector 2023