COVID Guidelines

Following the UK lockdown announcement we can confirm we are still operating.

To remain COVID safe have implemented the following guidelines for our operators:

Social distancing measures observed at all times
Hand sanitisers to be carried by all operators and used regularly
No knocking on vendors doors/interacting with vendors unless absolutely necessary
No visiting of branches
Face coverings/masks to be worn where possible
One person per van, unless those people live in the same household

Please ensure your customers are aware that we will be enforcing strict social distancing to protect all involved. We politely request they do not approach our operators, and boards are left in easily accessible locations for collection when required.

Thank you to all our clients for their continued patience during this time.

Double win for Agency Express at the 2015 ESTAS awards

Agency Express is delighted to announce that they have been recognised for outstanding customer service to their clients by the largest and longest running award scheme in the UK residential property industry.  The ESTAS determines the best suppliers in the industry through research carried out amongst agents who are asked a series of questions about the service they have received from their suppliers.  This years’ competition saw 25,000 surveys completed.

As well as making the Top Ten Suppliers list and taking away the  ‘Best in Sector‘ award for ‘Board Services’ Agency Express were presented with the prestigious Gold award for ‘Supplier of the Year’.

The winners were announced by Phil Spencer, the TV Property expert at the 12th annual ESTAS ceremony at the Hilton Park Lane on 17th April.

Phil Spencer commented:  “I think these awards help all firms to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.

Simon Brown ESTAS owner said:  “The ESTAS are special because shortlisted and winning suppliers are selected purely on the service they deliver to their clients. In fact just taking part shows a firm’s commitment to their clients and to be shortlisted is a great achievement in itself.  For the winners this is the highest accolade they can receive in the industry.”

Final thoughts came from Stephen Watson, Managing Director of Agency Express: “We are absolutely thrilled to be recognised as ‘Supplier of the Year’ at the 2015 ESTAS.  This award is incredibly important to us as it’s our customers who have judged our performance.  We take our levels of customer service very seriously because we know agents have a choice, and they’ve chosen to work with Agency Express. At Agency Express we’re passionate about the services we provide and we strive to deliver award winning services. Achieving the Gold for ‘Supplier of the Year’ shows that we do just that. ”

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