COVID Guidelines

Following the UK lockdown announcement we can confirm we are still operating.

To remain COVID safe have implemented the following guidelines for our operators:

Social distancing measures observed at all times
Hand sanitisers to be carried by all operators and used regularly
No knocking on vendors doors/interacting with vendors unless absolutely necessary
No visiting of branches
Face coverings/masks to be worn where possible
One person per van, unless those people live in the same household

Please ensure your customers are aware that we will be enforcing strict social distancing to protect all involved. We politely request they do not approach our operators, and boards are left in easily accessible locations for collection when required.

Thank you to all our clients for their continued patience during this time.

Agency Express make ESTAS Shortlist

After many months of collecting customer votes we are thrilled to announce that Agency Express has for the second consecutive been confirmed as a finalist in the ESTAS ‘Supplier of the Year ‘awards 2015.

We are delighted to of made the finalists and to be chosen among some very high quality businesses.The ‘Supplier of the Year’ category is designed to recognise the level of customer service and value added to an agents business by their supplier.  The entries are not judged on written submission or by a judging panel, but by customers who have taken the time to rate and leave testament to the services they have received. This years’ competition saw 25,000 surveys completed.

On behalf of everyone at Agency Express HQ and our national network of operators we would like to thank all the customers that have taken the time to for Agency Express. Throughout the process we’ve received outstanding feedback which is invaluable and rewarding.

 

The Supplier of the Year  and Best in Sector winners will be announced by Phil Spencer, TV property expert at the 12th annual ESTAS ceremony at the Hilton Park Lane on 17th April.

Phil Spencer said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry.  We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.

Simon Brown, who owns the ESTAS says “Its client feedback which determines who is shortlisted and ultimately who wins that makes the ESTAS so valuable for firms taking part.  It takes a lot of commitment to enter the ESTAS and to make it to the shortlist is a great achievement in itself”.

Agency Express would like to congratulate all the finalists and wish you best of luck on the night.

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