Agency Express make the ESTAS shortlist for a 9th year

Agency Express  are delighted to be recognised for its outstanding customer service to its clients  for the 9th consecutive year by The ESTAS – the biggest award scheme in the UK residential property industry.

The ESTAS Awards, sponsored by Coadjute are powered by the ESTAS online customer review platform, which enables suppliers to demonstrate the level of customer service they deliver to their clients.

The ESTAS Supplier Awards recognise supplier firms who have delivered the best customer experience to their respective agency, conveyancer or broker clients in 2021.

Now in their 12th year, the supplier categories have become an integral part of the annual ESTAS competition providing a badge of excellence which is instantly recognisable by property firms, and highlights a supplier’s commitment to quality service.

Only suppliers who use the ESTAS review platform are eligible for the awards, and reviews can only be completed by clients that have a used the services of a supplier for a minimum of two months. The reviews are then verified by ESTAS to ensure they provide a genuine guide as to the service performance of the supplier.

This year has been the most competitive year to date with 28 supplier firms making this year’s shortlist across various product sectors.  A total of 32,000 review ratings were submitted by property professionals across the agency, conveyancing and broker sectors.

The winners will be announced by ESTAS Brand Ambassador Phil Spencer at the 18th annual ESTAS Awards on 14th October.

Spencer said:

The industry’s leading suppliers are instrumental in helping property professionals provide excellent service, they are an extension of that experience so the service they deliver is crucial, it’s therefore only right that ESTAS puts the spotlight on their efforts.

Simon Brown Founder of the ESTAS Group commented:

The best suppliers to the industry go out of their way to provide exceptional service and they should be recognised for that.  We understand that different types of products and services require different service levels so we highlight ‘Best in Sector’ suppliers as well as the overall Supplier of the Year.

Ben Brookes Managing Director of Agency Express added

We’re absolutely delighted to have been shortlisted for a 9th consecutive year. Each year the ESTAS become more competitive as more suppliers set their sights on achieving the coveted accolade of Supplier of the Year. The awards give testament to the great suppliers to the industry. It gives us a platform to demonstrate our passion for customer service and how hard we work to deliver exceptional services to our customers.

The winners will be announced by ESTAS Brand Ambassador Phil Spencer at the 14th annual ESTAS Awards on the 22nd October.