Agency Express announced the UK’s leading board provider for an 8th year

We are delighted to announce that Agency Express and our network of franchise operators have once been recognised for outstanding customer service to clients at the prestigious ESTAS Customer Service Awards 2021, the biggest awards in the UK property industry.

Hosted by the country’s favourite TV property presenter Phil Spencer, the ESTAS brought together over 1,100 property industry professionals to celebrate the achievements and successes if the last 12 month.

The ESTAS ‘Supplier of the Year’ category determines the best suppliers in the industry based purely on feedback agents, conveyancers and brokers who are asked a series of questions about the service they have received.

Now in their 18th year the awards which are powered by ESTAS own customer review platform, saw 200,000 customer review ratings.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed viewers:

There’s never been a more appropriate time to highlight the role suppliers play in the industry. The best suppliers are instrumental in helping provide excellent service, they are an extension of the customer experience so the service they deliver is crucial, it’s therefore only right that The ESTAS puts the spotlight on their efforts.

Simon Brown Founder of The ESTAS said:

Just like every single agent, conveyancer or mortgage broker using the ESTAS review platform industry suppliers were rated by their customers, so these awards are a real test of how well these firms deliver their services. They should all be proud of their status as an ‘ESTAS Supplier of the Year.

Ben Brookes Managing Director of Agency Express added:

Being recognised for outstanding customer service by The ESTAS is the greatest accolade a supplier can receive within UK property industry. In today’s market we need to provide more than just a good service, we must breed confidence and continuity, and that means going the extra mile every step of the way. 2020 was challenging for the industry and as suppliers we have done everything within our power to support our customers. To win an award for an eighth consecutive year, amongst the industry’s most reputable businesses is an honour. It highlights our continued commitment to excellent customer service and that our network of franchise operators are truly dedicated to their customers and the services they deliver.