COVID Guidelines

Following the UK lockdown announcement we can confirm we are still operating.

To remain COVID safe have implemented the following guidelines for our operators:

Social distancing measures observed at all times
Hand sanitisers to be carried by all operators and used regularly
No knocking on vendors doors/interacting with vendors unless absolutely necessary
No visiting of branches
Face coverings/masks to be worn where possible
One person per van, unless those people live in the same household

Please ensure your customers are aware that we will be enforcing strict social distancing to protect all involved. We politely request they do not approach our operators, and boards are left in easily accessible locations for collection when required.

Thank you to all our clients for their continued patience during this time.

Agency Express make the ESTAS shortlist for the 8th year

Agency Express has once again been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.

The ESTAS, sponsored by Coadjute honours the best agents, conveyancers, brokers and suppliers in the UK. The awards are powered by the ESTAS online customer review platform, which enables suppliers to demonstrate the customer service standards they deliver for their clients.

The ESTAS Supplier Awards recognise supplier firms who have delivered the best customer experience to their respective agency, conveyancer and broker clients in 2020.  Now in their 11th year, the supplier categories have become an integral part of the annual ESTAS competition providing a badge of excellence which is instantly recognisable by agents and highlights a supplier’s commitment to quality service.

Only suppliers who use the ESTAS review platform are eligible for the awards. Reviews can only be completed by clients that have a used the services of a supplier for a minimum of two months. The reviews are verified by ESTAS ensuring they provide a genuine guide as to the service performance of the supplier.

28 supplier firms have made this year’s ESTAS shortlist across various product sectors and a record total of 9,500 reviews were submitted by property professionals across the agency, conveyancing and broker sectors.

The winners will be announced by ESTAS Brand Ambassador Phil Spencer at the 18th annual ESTAS Awards on the 22nd October.

Spencer said:

The industry’s leading suppliers are instrumental in helping property professionals provide excellent service, they are an extension of that experience so the service they deliver is crucial, it’s therefore only right that ESTAS puts the spotlight on their efforts.

Simon Brown Founder of the ESTAS Group said:

The best suppliers to the industry go out of their way to provide exceptional service and they should be recognised for that.  We understand that different types of products and services require different service levels, so we highlight ‘Best in Sector’ suppliers as well as the overall Supplier of the Year.

Dan Salmons, CEO at Coadjute added:

We are proud to work with ESTAS to bring together the very best agents, conveyancers and brokers under one roof for the first time. This year’s theme of ‘Working Together Better’ could not be more apt for Coadjute – it is something we believe in passionately.

Ben Brookes Managing Director of Agency Express commented:

Agency Express have been an avid supporter of the ESTAS since 2014 and we regard the awards to be the most ethical in the industry. The past year has been challenging for the industry and as suppliers we have done everything within our power to assist our customers during this period. To be on the ESTAS shortlist for an eighth consecutive year amongst some of the industry’s most reputable businesses is an honour and highlights our continued commitment to excellent customer service.

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